Telefono: +441457820200,+441457872319
Indirizzo: Chew Valley Road, Oldham I-OL3 7DD, United Kingdom
Città: Oldham
Menu Piatti: 11
Recensioni: 3143
Sito Web: http://www.the-clarence.co.uk
"I don 't often leave reviews, but the customer service we received today was very disappointing. Our first issue arose when we went to order food at the bar, as we were told we couldn 't order as there was a backlog (this is despite us checking availability before we sat down and the pub garden being empty). Bizarrely we were told to come back to order in 2 minutes. We didn 't understand what difference two minutes would make, but we politely waited around until we were allowed to order food. Disappointingly the food then took almost an hour to arrive and it was initially delivered to the wrong table (this is despite us giving a table number on the order). I had to shout the waiter to bring it to us. The waiter then said he would return with cutlery, but after waiting 10 minutes and our food getting cold, I had to look for him and fetch it myself as he had forgotten. After finishing our meals we returned to the bar to order our desserts only to be told again we couldn 't order food due to a backlog. This is despite the fact we had already paid for our second course. With no idea when we would actually be permitted to order and no idea of how long the wait could be once ordered, we decided to leave with a refund for our desserts. I feel most of the issues we experienced could easily have been avoided if our orders had been processed normally and our expectations for wait times had been managed like most establishments. Overall the food was nice, but nothing spectacular. Considering my main meal cost £17 I expected better, but the beef was nice. The beer garden to the rear would also benefit from some maintenance, it look rather scruffy with litter and dead plants in pots and borders."
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