Telefono: +442897541589
Indirizzo: 181 Killinchy Road, Ards, United Kingdom
Città: Ards
Piatti: 17
Recensioni: 1733
Sito Web: http://www.poacherspocketlisbane.com/
"During a visit yesterday evening I was left feeling embarrassed and belittled by the restuarants allergen policy. Having a severe nut allergy means that ordering desserts in restuarants has always been a tricky task for me and having scanned the menu at the Poachers Pocket it quickly became clear that the selection of ice-creams and sorbet was the safest option. It was at this point I informed the waiter of my allergy and he informed me that he didn 't think it contained nuts but that he would check. Around ten minutes later I was then presented with the ice-cream along with a cookie which had not been listed on the menu. When I asked the waitress to check if the cookie contained nuts she returned staying that the recipe did not but obviously they couldn 't guarantee no traces of nuts. Having suffered from a nut allergy for 20 years, this is standard practice in restuarants and an assurance that I 100% accept and understand. However, immediately following this the waitress produced a pen and a slip of paper which she asked me to sign. This was essentially a wavier stating that I accepted responsibility if I was to have an allergic reaction as I was made aware that there may be traces of allergens in my food. Mortified and with the waitress standing over me, I signed this, a decision that in hindsight I regret. I have never been made to sign any form of disclaimer because of my allergy and I should not have to for a number of reasons:1) Not only was I made to feel different from everyone at the table but I was left feeling that my allergy was a major inconvenience and that if I was to have a reaction, the restuarant were more concerned about whether I sued than my well-being.2) The disclaimer essentially passes the blame onto the customer and suggests that the restuarant can be less vigilant in their preparation of food for this reason which is extremely worrying.3) When I questioned a waiter at the end of the meal about the allergy disclaimer he claimed that this was purely so that the kitchen had a record of my allergy. This makes sense to me in theory but in practice I was given the slip of paper after I had been served my dessert. If this was the case then everyone at the table should have been asked at the start of the evening if they had any dietary requirements. He also stated that they had started to use the disclaimers after a huge insurance claim which I am assuming was the result of a customer suffering from an allergic reaction. 4) Instead of passing the blame the restuarant should focus more on making their menu more transparent and clear. I ordered the ice-cream because I believed it was the safest option yet what I was presented with was ice-cream with a cookie stuck in the middle of it.I understand allergens are a tricky business for any food place but I feel that what I experienced at the Poachers Pocket completely missed the mark. I already feel awkward and embarrassed when I have to ask about the ingredients in menu options but to then be made to sign something in front of the entire table, essentially promising that I won 't sue if I happen to fall ill is patrionising and belittling. Furthermore the restuarant has a full Vegetarian and Vegan menu available. Are these diners asked to sign a disclaimer? And if they are not, how can the restuarant take care to assure that their meals are carefully prepared with no cross-contamination yet they clearly cannot take the same measures to accomodate a customer with a health issue?A better understanding of food allergies/training in food allergies and a more understanding and compassionate approach was needed here. My family and I will not be back and I would strongly suggest that anyone with a food allergy avoids this restuarant at all costs."
Menu - 17 opzioni
Tutti i prezzi sono stime.
Risotto
Il risotto è un piatto di riso cremoso cucinato con brodo, arricchito con sapori come parmigiano, burro e spezie.
Sorbetto
Sorbetto rinfrescante e fruttato, perfetto per un dolce finale o un rinfresco leggero.
Gamberetto
Gamberetti freschi delicatamente cotti in salsa al limone e aglio, serviti su un letto di rucola croccante.
Fettuccine
Fettuccine con una ricca salsa cremosa, arricchita con parmigiano fresco e prezzemolo, ideale per gli amanti della pasta.
Ali Di Pollo
Alette di pollo croccanti e succulente, servite con salsa piccante.
karencK9144SI
Food really lovely and good vibe about the place Fantastic guy playing Matt McGinn worth going to hear him.
Indirizzo
Recensioni
Vanessa
love the poacher bag! it is my favorite restaurant in the Ards area and disappointed never. Eating is great and service is always fantastic, server are very professional and know their causes
STEPHEN
The meal was fantastic, with every course (pork and black pudding fritter, ribeye, custard tart) being absolute perfection. The chef is truly at the top of their game, the service was excellent, and the atmosphere was very relaxing. I highly recommend this restaurant.
rustieNornIreland
As usual great food here and good value. However I was concerned about the misuse of masks in the midst of the Covid 19 crises. Several staff wearing them incorrectly with nose exposed or one member of staff walking about with it under his chin. Shame as service and food is great but would make me nervous about returning.I think perhaps more staff training and /or supervision required
GlendaM708
I really enjoyed my experience at The Poachers Pocket, despite some negative reviews I had read online. The front of house staff could use some improvement, as there was no greeter when we arrived and it was unclear who to speak with. The person who eventually helped us seemed better suited for a backroom role, as she was not very friendly or welcoming. However, the food and service were excellent once we were seated. The starters and mains were all delicious, and I would highly recommend this restaurant!
donard8
Have been meaning to call in to The Poachers Pocket for quite a while and today we finally did for lunch.From the warm greeting as we entered things just got better.Nice decor and a wood burning stove; a very clean establishment including the washrooms.A good balanced menu but we went with the special which was Monkfish scampi with mushy peas, salad and triple cooked chips. Excellent!They have a good wine list and an extensive whiskey/whisky and gin range.The staff were very friendly and professional in all their dealings.All in all a very good value visit we will be back and can recommend The Poachers Pocket for a great meal and service..
PK0277
During our stay in La Mon we decided to try the Poachers Pocket for an evening meal and what a meal it was. I tried the fish with triple cooked chips and mushy peas, delicious. My fiancée had the salted chilli chicken with triple cooked chips and pepper sauce, best she’s ever had she claimed. Dessert next with myself trying the sticky toffee pudding, on my lord unbelievably delicious. She had the ice cream sorbet selection which went down a treat. Fantastic wee place to visit, friendly, attentive staff from you enter the restaurant until you leave, all smiling making for a perfect relaxed atmosphere. Will definitely be back and highly recommend trying for yourself.
kitkat197
My husband and I were at the Poachers Pocket recently for a wee meal out. The interior of the restaurant is beautiful and a cosy atmosphere. All staff were lovely... However, we ordered from the pub classics menu and although the food we got was very tasty, the portions were extremely small... As in, starter sized. I got the fish pie and the dish that it was in was about 4 inches in diameter if that, inclusive of the fish and mash on top. With 2 smalls bits of carrot and broccoli beside it. To me, it was not worth £12. My husband got the sausages and mash, again, very tasty, but small portion of food for the price. In comparison to other eateries, not worth the money, which is a shame, as we...
Vicky
During the lockdown, we decided to get takeout from the Poachers Pocket. Takeout is only available on Friday and Saturday nights, and orders must be placed in advance through their website. Pickup is contactless, which is convenient. When you place your order in advance, you choose a time slot for pickup and provide your name and car registration. When you arrive, you call them to let them know you're outside, and they place your order in your trunk. We ordered chicken wings and pizzas, and the food was delicious and a great value for the price. It was much cheaper than dining in at the restaurant. Everything was fresh and well-prepared, and tasted amazing. I would definitely recommend it fo...
MeghanH130
During a visit yesterday evening I was left feeling embarrassed and belittled by the restuarants allergen policy. Having a severe nut allergy means that ordering desserts in restuarants has always been a tricky task for me and having scanned the menu at the Poachers Pocket it quickly became clear that the selection of ice-creams and sorbet was the safest option. It was at this point I informed the waiter of my allergy and he informed me that he didn 't think it contained nuts but that he would check. Around ten minutes later I was then presented with the ice-cream along with a cookie which had not been listed on the menu. When I asked the waitress to check if the cookie contained nuts she re...
Categorie
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Food Deliziatevi con la nostra variegata selezione di cibo, che offre una fusione di classici e piatti innovativi. Ogni piatto è realizzato con ingredienti freschissimi per stuzzicare le vostre papille gustative e offrire un'esperienza culinaria indimenticabile.
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Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
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Irish Cucina irlandese autentica che offre piatti sostanziosi ricchi di tradizione. Goditi la nostra selezione di classici come corned beef, stufati e pane alla soda, tutti con i sapori confortanti dell'Irlanda.
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British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
Servizi
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Breakfast
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Serves Alcohol
