Wagamama - Piatti

We had a lovely meal even thought my chicken ramen wasn’t available, Jared ensured we had a great time and was a top bloke

Terrible service waitresses stand around chatting and ignore calls for service. Asked for all food for 6 to come put together got in dribs snd drabs all finished before one prawn starter arrived, quality gone down too

Went for lunch with my colleagues. We ate in the new part where there’s no place to hang coats. Couldn’t even stick them under the tables. Not very handy. The food was good but I felt the portions were smaller unlike the prices. Visualizza piatti

It’s very clear there is no management interest in Tunbridgewells Wagamamas . Short staff , very small portions , extremely rude staff . The staff is not interested at all in customer service. There was an asian lady sorry don’t know her name) she is extremely rude .e and daughter love Wagamams and we are very regular visitors in Brighton or London. We will never ever go to Tunbridge wells one. I would urge the Wagamama’s chain management look into this unit as it’s a disgrace.

I came here with my partner for a meal. Upon arriving we were served by a lovely girl called Sophie, she was extremely helpful considering this was my partners first time at Wagamama, she knew the menu well and advised him on what dishes would suit his taste. In the end we both went for the Katsu Curry and we weren’t disappointed, it was amazing. She honestly made our visit so smooth and we left her a generous tip and I genuinely hope this lovely lady gets the full benefit as in my personal opinion, I would rather my tip go to my personal waitress rather than be split. Many thanks again, Sophie

Popped in after 4pm for dinner, was seated and my drink brought out v quickly. Unfortunately that's where the good experience ends. Server promptly disappeared, never to be seen again so couldn't order whilst 2 large groups who came in after me were seated orders taken by another server. You can imagine the disappointment at being forgotten. I was hoping someone would come take mine, sadly wasn't to be, so I drank up left, which no one noticed but I did mention to someone as I got to the door but they didn't care. Wasn't overly busy, lots of staff on the floor chatting amongst themselves in groups, but no thought for any customer care whilst doing so. I won't be returning. Visualizza piatti

Amended my last review, unfortunately after multiple visits in the last year things have changed for the worst. Service is nowhere near where it used to be, well dressed efficient servers have gone, the last visit proved this with our server having dirty muddy shoes on and her laces untied, when my wife’s food was ready it sat on top of the counter for ten minutes while her and another member of staff that was eating food while leaning on a counter and licking his fingers between serving were laughing and having a great time. Restutant was also quiet as we visited quite late after returning from London and it was the last 45 minutes of opening time. Not sure what happened to the fantastic st...

Went to Wagamamas yesterday with my son for lunch. We were seated quickly and the waiter was friendly. I ordered the yaki soba chicken and prawn but asked for no prawns. My dish arrived and it was really cold. I don’t know if it had been sitting out on top for a while. When I spoke to the waitress she was very polite and said she would change it. A Manager then brought the same plate of food back and said ‘it’s not supposed to be hot’. I understand it’s noodles and will be a lower temperature but the chicken and peppers were stone cold like they had come straight out of the fridge. I was now a little annoyed that she was handing me this cold food back! She then said ok and took it away. They...

The good news. The food is really good and rarely disappoints. Now the bad news based on last night and also several other recent visits. As customers you are invisible. Staff literally look through you when you wait at the door even when they are there next to you. Then getting attention is very difficult. Staff seem to be huddled in groups chatting. The gap between main courses being delivered is getting beyond a joke. Yes I know it’s all about getting food when it’s ready but most restaurants can cope with delivering orders from the same order at the same time, not half an hour apart. Beer was warm. A serious lack of veggie options on the menu not being available but only being told this... Visualizza piatti