Telefono: +441224746746
Indirizzo: Unit 4b, Ashdale Drive,, Aberdeenshire, United Kingdom
Città: Aberdeenshire
Menu Piatti: 9
Recensioni: 1038
Sito Web: http://yanrestaurant.com/
"Phoned in my delivery order for a free banquet meal given as a gesture of good will after complaining about our home delivery on Hogmanay last year being hours late. Explained the circumstances over the phone and was told that the owner, Brian, would...need to endorse this. Received a phone call an hour later from the same female worker stating Brian had endorsed my order but that I had to collect it. The restaurant is only minutes down the road so no big deal. On arrival at the restaurant I gave my name and address to Brian and his demeanour instantly changed for the worse without him saying anything. Another customer came in behind me and Brian started serving him leaving me standing feeling extremely uncomfortable and poorly treated. After handing over the other customers’ takeaway order Brian handed me my order and told me that he won’t be delivering to my address again. When I asked why he stated I was taking the **** waiting almost a year to order our free meal he had offered for the original poor customer service. Granted it’s been a year however he never specified a date I had to order the free meal by. He also has absolutely no idea of my circumstances or how the COVID pandemic has affected me or my family. I’ve never been treated so poorly by a business owner and left feeling disgusted with how I had been treated. Perhaps Brian and his restaurant should get better organised to manage deliveries and how they deal with customer complaints. An idea would also be to issue vouchers for free meals with expiry dates to prevent a reoccurrence of this nature."
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Aberdeenshire offre coste mozzafiato, castelli storici e una ricca cultura scozzese; piatti tipici includono haggis, salmone affumicato e biscotti al burro.