Telefono: +442084456008,+442084459993
Indirizzo: 857 High Road, Barnet, United Kingdom
Città: Barnet
Piatti: 12
Recensioni: 3303
Sito Web: https://www.bellamianorthfinchley.co.uk/
"This was the worst and most hurtful dining experience I’ve ever had. I’m shocked by the racism and overall lack of humanity of the owner. When we walked past the restaurant the menu looked ok and the place looked authentically Italian. We’d also been fooled by the amazing reviews this place had(more the fool us!!! The owner came out, did not greet us, smile or offer a warm welcome. We were surprised at this as other nearby restaurants operate very differently! His aggressive tone complete lack of customer service awareness as the lunch prevailed has left me with a bitter taste. Our food arrived there was no politeness or kindness in his service. Not even eye contact. Just silently put food on the table and removed it without even asking if we’d finished! My pasta dish was admittedly good(but not great and certainly not worth all this . When we paid, we were open about leaving this place a review(because it’s more honest to help a business grow through feedback which is was our sincere hope for this owner . This was met with aggression and rudeness and as we walked out of the door he said “I don’t know where you’re from but here in this country we don’t take two tables”. For context it was a very hot day, the inside of the restaurant felt hotter, we sat outside at 2/3 small tables facing away from the sun and instead of asking nicely he aggressively said “You’re taking two tables?! That’s how youre going to sit?!” We said we’re happy to move if anyone comes and that he could ask nicely (but the restaurant was COMPLETELY empty inside and out if anyone had stopped there was another table and we would have happily moved but he was VERY rude in the way he spoke with us . His service was abysmal no eye contact no manners no customer service…even AFTER we had moved for him taking plates away and putting food down without a word. This level of ‘customer service’ is unacceptable but the racist comment? And his reply to the other comment posted by my family member where he has reworded what he ACTUALLY said? Unforgivable and we, nor our friends or family will be returning. We suggest you really think about one of the other INCREDIBLE restaurants that are family owned, friendly, welcoming and refrain from ignorant offensive comments. Sub standard food, no customer service, with racism on the side? No thank you. Good luck to you Bella Mia. You’re going to need it."
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