Telefono: +441617887227,+448719834106
Indirizzo: 221 Monton Road, M30 9PN, Salford, United Kingdom
Città: Salford
Menu Piatti: 15
Recensioni: 6454
Sito Web: http://www.blacksticksrestaurant.co.uk/
"UPDATE: Based on the company response, as already stated, the manager came over with an argumentative attitude and tone when stating they 'd reluctantly deducted the £20 so when they say 'behaviour ' I think they really mean their own. We had to be the ones to shut the conversation down by saying it was a miscommunication on their part. It wasn 't handled well by them and the table that was next to us were not privy to the issue but were blatantly entertained by it, I 'm sure if the manager was the same with them they 'd have felt the same way. Original: Delicious food but disappointing experience with the manager and booking policy. Importantly, it was our second visit for a sunday roast, and it was just as delicious as the first time. However, due to the manager, we are put off returning. We called and booked a table the night before for a Sunday roast and said it 'd be for 3 OR 4 people. I was told to pay a deposit of £20/£5 per person. Nothing was said of the terms of the deposit, and as is often the experience with any restaurant, I assumed the deposit amount would be taken off the bill at the end so I didn 't enforce that I only pay for 3 people. On paying, because there were only 3 of us instead of 4, they tried to charge us the £5 for the 'missing ' person. We refused to accept this as the table we booked was only a 4 seater (not as if we were taking multiple tables), I had said on the phone that there may only be 3 of us in attendance, and I wasn 't told if there weren 't 4 that I would lose that £5. The manager came over to speak with us. Despite taking off the £5, they came over to be argumentative and defensive asking with tone 'what would you suggest we do? Charge £50 a table, that wouldn 't be fair. It 's the policy to charge per head '. It was bad customer relations and very abrasive. It 's not our job to come up with better table deposit systems and it felt like whatever we 'd have said would have been shut down aggressively by the manager. Fair enough if we were a large group that needed a lot of tables in the restaurant but we were one 4 seater table. Could a single spare seat have been used by someone else? Does it also mean if a 4th person had joined they 'd have turned them away if we hadn 't paid the £5? I 've never known a restaurant to penalise for one person like that. It disrupted what had been a good experience, and has really put us off returning. I felt bad for the staff as they had been kind throughout the meal and even after the confrontation regarding the bill. We didn 't have an issue with them, we were frustrated by the policy that hadn 't been explained and by the managers response. The roast was delicious and something worth visiting for. Just make sure that on booking you ask the staff what the deposit consequences are if they don 't give out that information beforehand and expect the manager to be fairly confrontational if you aren 't happy."
Menu completo - 15 opzioni
Tutti i prezzi sono stime su Menu.
Dessert
Creme Brulée
Crème brûlée à la vanille onctueuse garnie d'une fine couche de caramel croustillant.
Torta Di Formaggio
Tarta de queso cremosa con base de galleta crujiente y cobertura de frutas frescas.
Cheesecake Ai Lamponi
Raspberry cheesecake cremoso con base di biscotto, guarnito con dolci lamponi freschi. Perfetta fusione di dolcezza e acidità.
Specialità Miste
Kebab
Succulenti e aromatici spiedini di carne alla griglia, serviti con contorni freschi e salsa allo yogurt speziata.
Antipasto
Tempura
Tempura - Piatti di verdure e frutti di mare immersi in pastella leggera e fritti fino a doratura croccante.
Frutti Di Mare
Calamari
Calamari fritti, percepito con limone fresco e salsa marinara.
Piatti Di Carne
Polpette
Polpette succulente al sugo, servite con un contorno di pasta o pane croccante.
Vegetariana
Cavolfiore
Cavolfiore arrostito condito con spezie aromatiche e una spruzzata di limone.
Portate Principali
Controfiletto Piatti
Sirloin tertra, meninkmati daging sapi lembut yang dipanggang dengan sempurna dan diberi bumbu lezat.
Piatti Di Manzo
Tapas Calde
Insalate
Bistecche
Bistecca Alla Ribeye
Ribeye steak, succulento e saporito, perfettamente grigliato, servito con contorni classici.
Ben
Once they turned down the loud JD Sports music, it was great.
Indirizzo
Recensioni
June
Got the bill after finishing my meal not good no apology not good
Paul
Really nice place and on a sunny day with the window down you get some real San Sebastian vibes.
Vannessa
Friendly service and good selection of wine and beer I did not order food, but the dining customers' meals looked very nice and plentiful. Visualizza piatti
Deborah
It is a lovely place to eat or just have a drink. The interior is gorgeous and spacious. The pint of Estrella was amazing the best in Monton. Will certainly be back.
Rachel
Amazing. We were unintentionally the worst customers. I’m so sorry HOWEVER service and food was AMAZING The staff was were amazing The food also amazing This is hands down the best place in the area
lee
Very disappointed in the Sunday roast dinner, roast potatoes seem to be frozen then deep fried, mash seemed to be frozen. Tables not even set , cutlery in a tin and sauces came in McDonald’s paper tubs. Always pop in for a drink but never had food. I won’t be returning for food. Visualizza piatti
Della
Disappointing Sunday Lunch. Mussels appertiser was very good but the roast beef Sunday lunch was very disappointing. The beef was dry and sliced very thinly. Similar to beef from a deli counter. Roast pototoes hard and seemed cooked from frozen. Definitely not worth going back and not worth £22.
Cj
Booked a table for four, but unfortunately one of my guests couldn't join due to unforeseen circumstances. Spent £110 or so between the 3 of us, only to be told that Blacksticks would be retaining £5 of the deposit as one guest did not attend. I understand restaurants are struggling due to the challenges presented by the cost of living, but I found their attitude to be appalling given the circumstances. Their insistence on rigidly enforcing policy has left a sour taste in the mouth which like a used match, has quenched our love of Blacksticks. Better places on Monton Boulevard to dine without the side serving of bull... UPDATE: Response to my original review says it all really. Prepared to d...
A
UPDATE: Based on the company response, as already stated, the manager came over with an argumentative attitude and tone when stating they 'd reluctantly deducted the £20 so when they say 'behaviour ' I think they really mean their own. We had to be the ones to shut the conversation down by saying it was a miscommunication on their part. It wasn 't handled well by them and the table that was next to us were not privy to the issue but were blatantly entertained by it, I 'm sure if the manager was the same with them they 'd have felt the same way. Original: Delicious food but disappointing experience with the manager and booking policy. Importantly, it was our second visit for a sunday roast, a... Visualizza piatti
Salford
Categorie
-
Wine Una selezione curata di vini pregiati provenienti da tutto il mondo, offrendo rossi ricchi, bianchi freschi e rosati eleganti da abbinare perfettamente al tuo pasto. Assapora l'aroma unico, il sapore e la complessità di ogni bottiglia.
-
Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria. Visualizza piatti
-
Tapas Goditi una deliziosa varietà di piccoli piatti saporiti perfetti per la condivisione, che combinano influenze tradizionali e moderne. Assapora ogni boccone mentre esplori sapori e consistenze diverse create per eccitare il tuo palato.
-
Cheese Una selezione curata di formaggi artigianali da tutto il mondo, con sapori e consistenze diverse che deliziano il palato. Perfetti da condividere o gustare singolarmente con gli accompagnamenti ideali.
Servizi
-
Tapas
-
Seating
- Piatti
-
Takeout
- Menu
-
Mastercard
