Telefono: +442088927926
Indirizzo: 424 Richmond Road, TW1 2EB, Richmond Upon Thames, United Kingdom
Città: Richmond Upon Thames
Piatti: 7
Recensioni: 1122
Sito Web: http://www.bythebridgerestaurant.uk/
"I always wanted to try this place out: today was the day. And it was a wrong one! I ordered “pancakes with fruits, whipped cream and maple syrup”.. from the pic as you can see.. there are missing half of the ingredients and those balls.. were not pancakes at all. Did you mean to sell “mini pancakes?” Fine. But those were round, not fluffy, the though was without taste ... I was served without cutlery. I waited a while, but nothing. So I had to go and wait at the till to ask for them. When the waiter came over to the table with cutlery and (10’ later) with my partner order.. pancakes as well.. there were missing ingredients. Then I asked for them: they brought me a weird cream which was not whipped.. and they told me the boss went out cause the maple syrup was finished.. pancakes without syrup!! now. You really don’t know how to serve clients young lady. It is your responsibility to check if all the ingredients are available at the time your Client order any item written in the menu. if they are not, it’s fine, don’t get me wrong, but made the client aware and don’t let them pay in advance because we could have changed our mind and order something else. Or offer a discount or another solution. Why Have I paid full price if you brought me half of my order? Also poor quantity of fruits: from the pics you can see that it was only 1 strawberry and less than a half banana. Try to increase the fruit portion in view of lack of other ingredients as to compensate. And please: do apologies! It may not be your mistake, but there is you behind the till and you are serving. You had a smiling face and you welcomed us well and I thank you for that. That’s why I am giving 2 stars only. The other three are missing due to lack of customer service! I am quite Disappointed!"
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