Telefono: +441708437951,+441708438003
Indirizzo: 197-201 High St, RM11 3XT, Hornchurch, United Kingdom
Città: Hornchurch
Piatti: 9
Recensioni: 964
Sito Web: http://www.facebook.com/pages/Mandarin%20Palace/139294722782544/
"After living in Hornchurch all my life, I decided to try the Mandarin Palace with a friend on a Friday night. We chose the set menu and asked one of the servers if we were able to swap some of the dishes on the menu (for other items which were similar in price) and she said that this was not a problem. When another server came over to take the order we were told that we were only able to swap 2 dishes. The starters were good (satay chicken, seaweed, ribs, spring roll, sesame prawn toast) and so were the duck and pancakes.. the main dishes did not live up to the same expectations sadly. The dessert from the set menu was fruit and a blob of vanilla ice cream and we asked if we could swap this dessert for just some ice cream but this was refused. It was tinned fruit and nothing special, cheap vanilla ice cream with some squirty strawberry sauce on top, surrounded by a grape, a clementine segment and a small square of melon. I did not see how two scoops of chocolate ice cream would have been an issue. It is very clear on the menu that a discretionary 10% is added to the bill, however we did not wish to pay the service charge as we felt that the service was not anything special (and the fact we weren’t able to swap tinned fruit for some ice cream also) and we had already paid enough for our food as it was more expensive than other places in the area. When the bill arrived, I advised that we are just going to pay for our food/drinks and we do not wish to pay for the service charge and the server asked what the problem was. I said that there wasn’t a problem, it is because it is discretionary. She said that she would have to get the manager and walked off. When she returned with the amended bill, this was in a stroppy manner, nothing further was said and we were made to feel unwelcome. We paid the bill and when we left no one said goodbye. We will not be returning sadly. Attitude around a discretionary service charge, when the food is expensive already and average is not really acceptable. Would maybe expect this charge from a restaurant in central London, but not from a local Chinese."
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