Mandarin Palace - Piatti

The staff was all unfriendly. Service was poor. Food was good. But because of the service we won’t be returning anymore as this has happened a few times now.

Staff were nice polite and attentive. Overpriced food portions were small and the whole place was dated. It was ok but I would not go again… save your money and go elsewhere

Thank you so much to Eric and his staff for such a lovely meal and service. Eric the manager couldn't of been any more helpful. Such a nice accommodating person. I reccomend this restaurant if you are after great food and service. Visualizza piatti

Dined last night for the first time after looking for good chinese food and having searched on the internet I am glad we visited the Mandarin Palace! Superb authentic food, very nice staff and very good service. We couldn't fault anything. The best lobster on crispy noodles ever, wonderful steamed sea bass with gnger and spring onions, amazing crispy belly of pork and Peking duck! What a treat! Can't wait to visit again

It doesn’t matter if you dine in or have a takeaway, the food is the same fantastic quantity. It’s certainly not cheap but the quality is amazing. Mixed appetisers had good size ribs and spring rolls and you could see the prawns in the prawn toast. Special chow mein had lots of squid and prawns. For takeaway the food is carefully packaged with cling film around the sauces to prevent spills. Definitely worth splashing out for.

My husband and I visited this restaurant for the first time on the 13/09/23. From the moment we walked In to the restaurant we were immediately made to feel welcome and the service was great throughout our time in the restaurant. The staff also accommodated any changes we asked for without any issues. The food was delicious and fresh at a good price. We will definitely recommend this restaurant to our family and friends. We are looking forward to coming back soon Visualizza piatti

I visited this place for a bit of dinner the manager was rude on the phone when booking the table. but we thought we would still give it a try we arrived at the reastraunt to have to wait up to 15minutes to be seated which I found was terrible considering it wasn’t busy. We had finally got a seat it took them a while to come over and even take the drinks order it go to the point we waited so long for them to take the drinks order. We kindly asked the manager why we have had to wait so long. Which he told us he doesn’t have to explain my best advise is STAY AWAY FROM THIS PLACE

Definitely would not recommend this restaurant. The prices are over inflated and the managers very rude and entitled. The restaurant was dirty and not cleaned in years dust was everywhere and the furniture and decor was very dated. Ribs were dry, sparkling water was flat (which they amend they would not charge for) and the portions were sparse. We could not believe that the manager gave us a bag to put the leftovers he placed his hand on my nieces breast!! Then wanted to add a tip which we asked to be removed as we waited ages for the bill in an empty restaurant and of course they added the cost of the flat water they said they would remove. My tip is clean your restaurant, learn to provide...

After living in Hornchurch all my life, I decided to try the Mandarin Palace with a friend on a Friday night. We chose the set menu and asked one of the servers if we were able to swap some of the dishes on the menu (for other items which were similar in price) and she said that this was not a problem. When another server came over to take the order we were told that we were only able to swap 2 dishes. The starters were good (satay chicken, seaweed, ribs, spring roll, sesame prawn toast) and so were the duck and pancakes.. the main dishes did not live up to the same expectations sadly. The dessert from the set menu was fruit and a blob of vanilla ice cream and we asked if we could swap this... Visualizza piatti