Telefono: +496221808205
Indirizzo: Speyerer Str. 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Città: Heidelberg
Piatti: 35
Recensioni: 8231
Sito Web: http://mandys-hd.com/
"as an american who is relocated to Germany, I like to come to mandy’s to sniff a bit at home. Today we met friends for breakfast. from the moment we came in with our little dog, the host was quite rude to us. We were told that we could only sit outside (not disturbed us). I asked for a child's chair and the hostess told me "ok, but it'll take it." then it took about 20 minutes to get our menus. our waitress was very nice, it was rather the hostess who was the problem. after that it took another half an hour until someone took up our order! at the table next to us, who were apparently well-known of the hostess, they came after us, ordered and got their food, before our order was even received, unbelievably. we were starving and our friends have a 2-year-old child... after they had told the hostess about the waiting, she said very defensiw and rude: "I have said that it takes time!" (I told you it would take time!) When I pointed out that this was in connection with the procurement of a high chair and not with the waiting time for the food, she made it stand up and insisted that she had said this (for her information, I speak fluent German ... that was not a misunderstanding). we always liked to come here, but the way the hostess has treated us was extremely unnecessary and rude. I was wondering if mandy’s is worth our business in the future, and it somehow left a spot on how much I liked the place in the past. :(Maybe it would do them well to hire more service staff if the restaurant is full.and maybe they should learn to treat their customers with respect."
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