Telefono: +441933622233
Indirizzo: West Street, NN9 6QY, East Northamptonshire, United Kingdom
Città: East Northamptonshire
Piatti: 19
Recensioni: 1658
Sito Web: https://www.thestanwickhotel.co.uk/
"We have been reasonably frequent visitors to the Stanwick Hotel, meals, Murder Mystery Nights and several overnights but will not be visiting again. Today is my daughter’s birthday and her Wedding Anniversary. I booked Afternoon Tea for 6. My husband and I, my daughter, her husband and two young children. The first thing to strike me was that no attempt was made to direct us to the Track and Trace code on the wall and neither was any attempt made to offer us forms for Track and Trace. When we arrived it was plain to see that three tables for 6 were taken over for what looked like a Wedding Anniversary. There were 18 people who were clearly together. They spent the whole time moving from table to table with absolutely no input by staff to ask them not to do so. People were wandering up and down the tables without putting on their masks. The whole room was very warm and I counted 40 customers in quite a small space. After a while I asked if there was a manager available. I was told there wasn’t but when I mentioned it was about Covid Compliance, the owner suddenly appeared. I told her of my very serious concerns. Her reaction was to basically shrug her shoulders and say she had no staff. She outrightly denied the tables were one booking and tried to show me her booking form. It was clear to anyone with half a brain that the three tables (18 people) were together even if they had booked by separate names. However, she denied this. When challenged about the lack of Track and Trace, after going away and thinking about it, she returned to say that she the e mail addresses of those who had made the booking and it was up to them to inform their party if there was an outbreak of Covid. Wrong! It is the responsibility of the Establishment to do this. I warned her she could be fined £10,000 for flouting the rules. Again, she denied that the people knew each other, despite the fact that by this time, one table had left shouting goodbye to the other two tables and the party balloons on that table had been moved onto one of the two remaining tables, where there was a matching set of balloons on the table. She continued to deny they were one party, despite the fact that they were all chatting and getting ready to go at the same time. The Owner was clearly not telling the truth in my opinion and was not complying with the very strict regulations put in place to keep people safe. 40 people in that room. 18 of whom were clearly one party. The Owner went over to talk to one of the customers and was clearly speaking about my complaint but when asked by my daughter if they were friends, she completely denied knowing them I am seriously now considering reporting this breach of the rules as this Owner is putting people’s health at risk by making no attempt to follow them. We were planning to go to this restaurant on Christmas Day. I would not feel safe setting foot in this establishment again."
Tutti i prezzi sono stime.