Telefono: +441159313085
Indirizzo: Main Street, Nottingham I-NG4 4PN, United Kingdom
Città: Nottingham
Piatti: 11
Recensioni: 4177
Sito Web: http://www.thelambley.com
"I simply don 't write reviews unless a venue truly deserves it...and this one certainly does. A pre christmas family meal for 5 covering 3 generations so like any good father of a troublesome 2 year old...I did my menu research and knew before we arrived what we were going to devour. I have an addiction to anything with the words 'honey roasted ' in the title and the carrots took no exception to this rule whilst I was salivating over the elegant depiction of the lamb shank and its vegetable ensemble. Starters arrived with the wine. The Rioja tasted like silk and my tomato soup was perfect. All seemed fine and cozy with just enough elegance from the venue and its surroundings to make it feel more than just your typical village pub. Then the same main arrived for 3 of us. Slow Braised Lamb Shank, Creamy Mash, Honey Roast Carrots, Broccoli, Red Wine Sauce £18 The lamb shank, placed in the center of the dish , on a bed of mash, with a couple of carrots and broccoli dotted around the circumference. I admit I punch above my weight with my partner, so I have had to wine and dine her in some of the finest and not so fine restaurants to make her see the light. I consider myself very experienced in paying a lot for good food. So when I am presented with a boiled sliced carrot on my plate, with no hint of a sticky glaze or roasted glory.... I find myself in a predicament. My food excitement has gone, I 'm annoyed and I am seeking answers. I ate both carrots and both pieces of broccoli and still found myself with a very large piece of semi chewy meat and a lot of mashed potato. There was very little gravy so the mash was quite dry by the time I had eaten half of it and there was very little to no red wine running through it. So here the fun begins. I point out to the young waitress that the carrots were boiled. She states she will speak to the chef and find out. Whilst salivating over the prospect of deserts , I notice on two occasions staff walk towards us then walk away. I then got an answer which was just I 'm sorry we will not make the mistake next time This made me furious! Great, so the next person who comes in and orders the same dish today will get honey roasted carrots ?! So I decide to speak directly to the staff near the bar highlighting the errors in the menu and (on a £155 table bill) diplomatically asked for £5 per meal reduction to compensate for our culinary catastrophy. The chef made eye contact with me and he said I 'm sorry I did 'nt realize, we were just really busy As far as I could see we were the only people dining at the time! Then the manager came from around the corner and startled me as I was holding my 2 yr old. Without any introduction or apology his first words were Ive took a fiver off the bill I have had an extensive career in conflict management and customer service. I have never seen anything like this. It was rude, abrupt, with no empathy. Im not taking more than a fiver off , its just carrots . He emphasized. I pointed out it ruined 3 plates of food. In the end I just paid the bill and left. I 'm told that it was now under new recent management and it was not like this before. I would never eat here again and the whole staff need to take a course in customer relations."
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