Telefono: +441923290229
Indirizzo: 60 High Street, Kings Langley I-WD4 9HT, United Kingdom
Città: Kings Langley
Menu Piatti: 18
Recensioni: 2514
"We had an extremely disappointing experience during our recent visit. From the moment we arrived, it was clear the restaurant was understaffed and chaotic. Despite adding specific notes to our booking, these were ignored. The manager appeared stressed and unhelpful, and the lack of organisation was evident throughout. It took 20 minutes for someone to take our drink order, and we had to remind them to place our food order as well, which eventually arrived over an hour and a half later. Throughout the lunchtime and into the late afternoon, the staff repeatedly mentioned being short-staffed and a chef down. However, this didn’t seem to affect other diners, including a table of 15 who were served promptly, finished their meals, and left long before we received our food. We felt at best forgotten and, at worst, deliberately ignored. The waiters did eventually apologise for the delays, but by that point, the damage had been done. The food itself was subpar, and my father couldn’t eat his sea bass. As a result, he suffered a diabetic hypo on the journey home, which was both alarming and preventable with better service and quality food. The manager neither apologised or acknowledged the overall poor experience until we complained at the end. Only then were we offered a 50% discount and a free meal, but honestly, we shouldn’t have been charged at all. The experience was so poor that we will not be returning. I would not recommend this restaurant to anyone. Price per person: £40–50 Food: 2 Service: 1 Atmosphere: 1"
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