The Vernon - Piatti

The Ewe and Lamb

➤ 68 Hanbury Road Bromsgrove, Worcestershire B60 4DN, B60 4FP, United Kingdom

Piatti • Pizza • Steak • Coffee • British

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"Food was fantastic…. Service appalling, to begin with they forgot my potatoes, fine it happens. Ordered a dessert to share chocolate torte however we were served with Eton Mess told the waitress it was not what we ordered so she walked away only to reappear with the same dessert saying this is what I ordered…no way I don’t even like Eton mess … I then witnessed a congregation of staff showing their support disapproval of what had to happened to their colleague at this stage I was quietly feeling awkward embarrassed. Eventually receiving the dessert we ordered I couldn’t enjoy it went to the bar to complain to the ….who appeared to be the manager, she straight away jumped to her staffs defence saying that they apologised for what had happened that there were 2 sides of the story to be heard !! I asked for the bill after looking at the bill noticed I had been charged for 2 items that I hadn’t ordered, again on approaching the apparent manager was again made to feel it was my fault that I hadn’t checked the bill !! I am absolutely fuming , not even about the errors but how I was made to feel. This was a treat for myself my husband who has Parkinson’s Parkinson’s related dementia so these outings are few far between a rare treat turned into frustration of very, very bad contrived customer service"

The Queens Head

➤ Sugarbrook Lane, B60 4LH, Bromsgrove, United Kingdom

Piatti • Pub • Pizza • Steak • British

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"This location should, in theory, be 10/10 experience in my opinion.. Wonderful building.. Various parts to it, as in a nice main restaurant, with plenty of seating of varying styles.. A canal right next to it with narrow boats meandering past the location.. So why was our experience dissapointing .? Ok.. Service by staff was hit and miss.. And you can't say there wasn't enough staff on duty on a gorgeous Sunday lunchtime.. In main restaurant.. The marquee extension and seating outside, staff were plentiful.. But if you have staff just twiddling fingers and not watching customers, whether for food and drinks orders,or actually trying to pay the bill at the end of our time there.. Lost count of number of times we asked for our bill please .. Finally , one young lady got the bill.. Then vanished again.. She came back a short time later, and said she has to wait for the card machine.. Seriously, has such a large, well established business only operating a small number of card payment machines that customers have to sit and wait..? After around 10mins, we just got up to walk to one of the various cash till/ screens, dotted around the location.. But here again, we just didn't get served , until a gentleman in a grey polo shirt asked if he could help? Absolutely you can..I said to him.. Can we PLEASE PAY OUR BILL..???? We've been waiting far to long to just pay our bill.. Suddenly a card machine was made available.. Billl paid,we left... The actual cusne was very nice.. Couldn't fault that part of our experience.."

The Brook Inn

➤ Sillins Ln, Redditch United Kingdom, United Kingdom

Piatti • Pubs • Coffee • British • Ice Cream

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"Arrived a few minutes early at 3.15pm for our 3.30pm booking. Very warm welcome from blonde waitress at bar. Very quickly seated by dark haired waitress with glasses who wasn 't very friendly from the start. Pub was fairly busy on arrival but soon became pretty quiet, perhaps explaining our tail end of service poor experience. Wine list had to be chased as didn 't arrive. Drinks also had to be chased. Service to actually place our order had to be chased as we were seemingly abandoned after asking for a few minutes to chose our meals after being asked for our order only a couple of minutes after arrival. Further service had to be chased from our dead zone later in the meal. These were details only, very annoying but par for the course these days sadly. The main and more significant issue was the quality of the roast beef. Tough to the point that you could not cut it. Also delivered not as requested in terms of cooking so lots of back and forth to get our meat cooked as we had asked. Numerous veg were cold or luke warm. Several yorkshire pudding way beyond crisp to the point of being burnt. Excessive salt on majority of veg. Manageress arrived fairly quickly and was initially responsive but the experience at this stage was already hugely spoiled. Replacement food was much better but by that stage we had been put off the whole lunch and to reflect this were offered 2 glasses of wine and a portion of custard to compliment our dessert! This place has been unreliable since the start of the Giles ownership. The family attitude to customers is poor. We asked for the manager to review the bill to reflect the poor experience and ended up being passed a phone to talk to the manager who had gone home. This some 3 hours after we entered the pub due to the awful experience we had encountered."

The Navigation Inn

➤ 57 Hanbury Road, Bromsgrove I-B60 4LB, United Kingdom

Piatti • Pub • Pizza • Vegan • Vegetarian

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"For starters, my partner chose the pâté with caramelized onion chutney and toast. It was extraordinary, with a smoky flavor reminiscent of speck—absolutely wonderful! I had the avocado, garnet, and mango salad with Thousand Island dressing, which was just as delightful! For the main course, we both opted for the roast beef, as it was finally Sunday afternoon! This dish was also exceptional—delicious, beautifully presented, and served with a smile and flawless service. My only minor critique was of the cauliflower cheese; it definitely lacked enough cheese sauce, and there was a slight sweetness that didn't quite complement the cauliflower (at least that's how we felt). But of course, everyone has different tastes and preferences! For dessert, we had intended to indulge, but by the time we finished our meal, we were too full to manage it this time. However, we will undoubtedly return soon and will surely leave some room for dessert next time! Overall, this is a perfect place to eat, with excellent staff and outstanding food and drink. We would definitely give this place a solid 10 out of 10! Many thanks to all the workers at the Navigation Inn for a wonderful Sunday meal!"

The Robin Hood- Droitwich

➤ Rashwood Droitwich, Worcestershire WR9 0BS, Wychavon, United Kingdom

Piatti • Steak • Hotels • European • International

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"There was one think that could be impoved asking if we need drink thought our evening , only got asked ones but The staff was lovely and welcoming , the food was amazing top 10 to the chef , Parking: There was plenty parking space Kid-friendliness: My son dont normally eat his dinner when we go out for meal but at the Robin Hood he eat must of his dinner which is a win win for me as a mom very impressed Price per person: £30–40"