Telefono: +441294823000
Indirizzo: 31 Ardrossan Road, KA23 9NA, North Ayrshire, United Kingdom
Città: North Ayrshire
Menu Piatti: 11
Recensioni: 3172
Sito Web: http://www.seamillhousehotel.co.uk
"I made a reservation for Sunday lunch for my wife and me, along with two friends who were visiting from London. Unfortunately, our experience at the restaurant was a complete disaster. We waited for over half an hour at our table before someone finally came to take our drink and meal orders, only after I had to get up and call a server over. When our main courses were finished, our table was cleared except for my wife's empty plate. The waiter said he would return to collect it and provide dessert menus, but no one came back. It wasn't until I spoke to a staff member at the bar that we were finally able to order dessert. The restaurant staff seemed to be inexperienced teenagers who were unsupervised and more interested in hanging out at the bar than attending to the tables. This type of customer service is unacceptable, and leaving unsupervised teenagers to serve diners is not a good way to encourage repeat business. Because of this unpleasant dining experience, especially in front of our friends, we will not be returning to Seamill House the next time they visit. Instead, we will be dining at the Hydro, where the staff is trained and supervised, and have a better understanding of what customer service should be."
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