Albert's Eatery, Wesley Hall

A lovely lunch in quirky surroundings and a friendly server. Food is more expensive than advertised online which is a bit naughty.

Lovely ambiance and food, dog friendly too. We ate quite late, but had a lovely meal and didn’t feel rushed at all, despite being the last people there. Would highly recommend here and we’ll definitely be back in the future. Feels very Victorian and upmarket.

We usually eat here in the evening but unfortunately they do not seem to open in the evenings at the moment so went here for lunch instead. The food is still outstanding but the level of service has dropped and does not seem as professional as on previous occasions.

Was looking forward to visiting here but very let down. We were greeted by a lovely young lady who got us seated and gave us the menus. Shortly after, a blonde woman came over to take our order. She was very rude and proceeded to snatch the menus off us as she walked off. We got soon got our food and although the meal was ok, the awful service we received from her really tainted our experience. We had planned to stay for dessert but we were put off. Nice building and food but poor service.

So we booked via online and the menu hosted online is completely different to the one in house. In essence prices were double that advertised online. Another issue was online was a kids menu and once there nothing to cater for the young ones. In conjunction to the vanishing menu service was some of the worse I have witnessed. Staff stood behind the marble bar as if it was the Berlin Wall, in fear if they crossed they would need to do some work. Many other decent places to eat in Whitby now.

After reading reviews and seeing YouTube recommendations we booked a table for lunch. We booked a couple of weeks in advance and no one let us know that the place was being renovated and that workmen were working right next to us in the restaurant. The crab bloomer was nice however the chips were terrible. Not sure if they were air fried rather than being fried the traditional way but they were dry and not fully cooked. With so many other places offering similar you can’t afford to serve poor chips.

Albert’s became a family favourite after our last visit in 2021 a fantastic location offering a wonderful choice of seafood, served professionally and with a touch of sophistication. In 2023 we had family from USA and Australia visiting, so on a trip to Whitby we booked Albert’s as a way of showcasing the ‘Best of British’ unfortunately in the intervening period, the standard has dropped significantly. Menu choices were limited (the seafood platters we were expecting weren’t available) and whilst the service was friendly, it felt overall like we were eating at a slightly upmarket cafe such a waste of the wonderful location. Hopefully the people running Albert’s can recruit well and get the k...

Second visit after a great experience in April. Unfortunately today was disappointing. I don 't know if they have new management at Albert 's but the food wasn 't the same standard and the staff were not as attentive. As someone who works in customer service, I know the number one rule is put your customer first, whatever you 're doing behind the bar, however interesting your conversation with your colleagues may be attend to the customer immediately. Then there 's the food the fish was burnt with the batter brown and hollow around a thin, dry slice of white fish. Overcooked! The salad was limp and clearly not fresh. The 'saving grace ' chunky chips weren 't great either. We chose not to go...

Popped in for something to drink, with the potential of turning that into eating lunch. There were nine of us, but immediately you could see that they were t happy about so many of us taking up their time when not ordering food. Staff were rude and made us feel like serving us was a huge inconvenience. The manager actually sighed her way through taking our order and when we asked for some water as well she told us she didn’t have enough glasses for all of us and seems reluctant to give us any. One member of staff caught the end of my conversation about different types of glasses from place to place and got the wrong end of the stick and basically, and rudely, told me the restaurant was full...