Telefono: +441224749020,+441330823600
Indirizzo: Unit 4A, AB31 5TB, Aberdeenshire, United Kingdom
Città: Aberdeenshire
Menu Piatti: 7
Recensioni: 950
Sito Web: http://www.mammamiabanchory.co.uk
"I dined in the restaurant in December 2022 with some friends. I asked the waiter what I could order because I have a dairy allergy, he said I could order a pizza with vegan (dairy free) cheese on it, so this is what I ordered. The table then ordered some starters to share, so I asked if I could eat any of them that came out. The owner then said I could eat the garlic bread pizza, as it was olive oil spread that was used to make this. When I asked to see the packaging I saw this contained buttermilk, which I obviously could not have! So untrusting of what I could eat I decided not to eat any of the starters and wait for my dairy free pizza that I was assured would be safe for me to eat. When the main course arrived the waiter came out with one pizza first and said it was the dairy free one, which I took. Then once everyone had their meals I asked the waiter again, if this is the dairy free pizza to which he said yes. Taking the word of the staff I started to eat a small bit of the pizza, and quickly felt my lips hurting, so then checked again and the owner came out and said no it was the wrong pizza I had been given. Which after checking 5 times if this was going to be safe for me to eat, it was not! I then had to take some medication and leave the restaurant and had a bad allergic reaction when I got home. I can't get over how badly the restaurant dealt with my allergy and there is obviously no protocol in place to deal with someone with an allergy and staff not properly trained on this either. It's bad enough I had to miss out on my evening and next day too, with feeling unwell, but for someone else with an anaphylactic reaction this may have been their life. Allergies are very, very serious and this should be dealt with appropriately in this restaurant. They did not check on me after I left the restaurant to see if I was ok directly. When I contacted the restaurant afterwards they apologised and said I could go in for a free meal, which I have declined as I don't feel safe to do so. I sincerely hope they take this seriously in the future and revisit their protocols. Please be aware of this if dining here."
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Aberdeenshire offre coste mozzafiato, castelli storici e una ricca cultura scozzese; piatti tipici includono haggis, salmone affumicato e biscotti al burro.