Telefono: +441332343665,+441332955618
Indirizzo: 6/7 Midland Road, DE1 2SN, Derby, United Kingdom
Città: Derby
Piatti: 5
Recensioni: 1499
Sito Web: https://mansionderby.com
"We got a groupon deal to come here. I work in food service myself and am normally very lenient with service provision but the waitress that dealt with us was honestly the worst I have ever encountered. There was only my party of us)...and another table of two in the restaurant and the waitress was totally uninterested (sat on her phone at the bar for most of the time). She took the order wrong and we didn't all eat together as my sister had to wait for her meal, she dropped the other tables food all over the floor with no apology. She came over minutes after we had finished eating and asked if we wanted the bill (clearly trying to get rid) and we said no we'd like to look at desserts please. We decided to go elsewhere for dessert as we felt she wanted us to leave. When taking payment from my Dad she didn't even say thank you and proceeded to clear our drinks off the table when they were still half full! It was beyond a joke. The food itself was nice. My mum and I both had the mushroom risotto (small portion but tasted nice), my sister had the fish and chips (which was a large portion and she said was excellent) and my Dad had a cajun chicken burger. We were overall impressed by the quality of the food compared to the awful service. The restaurant was gearing up for a Birthday party so the doors were open letting the freezing cold in and we asked the waitress to close the doors (she didn't) and it took the other table asking for the doors to be closed for her to do it. I could understand the poor service if she had been run off her feet busy but she sat at the bar on her phone for minutes at a time so no excuse really. Unfortunately, the food didn't really make up for the fact that we felt unwanted and uncomfortable for the entire meal. I would give it one star but they got an extra for the food being nice. Avoid like the plague!"
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