Telefono: +441303254435
Indirizzo: Christ Church Road, Shepway, United Kingdom
Città: Shepway
Piatti: 9
Recensioni: 5348
Sito Web: https://www.radnorarmsfolkestone.co.uk/
"Do not go here with young children, although they offer high chairs the staff certainly DO NOT like children! This was meant to be a birthday celebration for a family however it was anything but pleasant. We booked the landing option as we had three...children under five and a child with autism. This meant we could relax and enjoy our first visit to the restaurant. I have never experienced such awful service from a waitress who certainly did not want to serve our table or enjoy being around children. After being very rude from arrival, not offering drinks, checking on the meal, or just serving our table, we asked the manager when we would likely have a desert menu an hour and a half after eating our mains; the manager advised me that the restaurant had experienced a very bad day and were one member short. They also apologised they had delegated the wrong waitress to our table as it was too hard work for them to go up and down the stairs to our table... When I also said the waitress had huffed and rolled her eyes numerous times around my children, he continued to say my children had intimidated the waitress my son who is two years old had a balloon from the table of which he was bouncing around as children do after waiting so long for services; he caused no harm or disruption to the table or restaurant- a decent manager would of removed the waitress from our table should we have been so unpleasant to serve this is highly unlikely as we were barely served! Three hours in we had had two drinks and only a main. The waitress attempted to apparently apologies for their service and the way she had made us feel during our visit. This soon didn't feel like an apology when she then continued to tell us how my children had made her feel uncomfortable! I have a four year old who sat and drew at the table, a two year old who enjoyed the balloon on the table and a baby who is 10 months who either sat on someone's lap or in his high chair, at no point were they left to run or cause any harm! She then would not allow me to leave the table after being asked to go away leaving me in tears! I was truly shocked at the waitresses behaviour, I have never ever felt so uncomfortable, my children had behaved incredibly considering how long we were waiting and to leave upset at the way we were treated with no real apology, with a bill that included a service charge I am absolutely disgusted. I truly hope no other young family are left to feel this way."
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