Telefono: +441242545454,+441242806392,+441242807734
Indirizzo: Southam Road, GL52 3NJ, Tewkesbury, United Kingdom
Città: Tewkesbury
Menu Piatti: 10
Recensioni: 8795
Sito Web: https://www.ellenboroughpark.com/
"Positives first. The hotel and grounds are stunning. But…… what has happened to the standards of food and service. I made a lunch reservation for two friends and myself as a special treat which we had been looking forward to for some time. On arrival, I would have expected to be shown to the table, but instead we were handed menus and pointed in the direction of a table at the end. This was laid up for 4 people so I had to check with the waiter this was the correct table. If I book for three then I expect the table to be laid for three and not have to start moving furniture and table settings. We ordered drinks and our food. Drinks arrived and some water. At no point during our meal did the waiter offer to pour the water or drinks for us. The food arrived after an extremely long wait and was a complete let down. My fish and chips were almost indelible. Chips OK but the batter on the fish was rock hard and almost impossible to cut into. There was very little fish inside the batter. I have no idea what went wrong with the mushy peas – they were anaemic and a very strange texture. £24 was a ridiculous price for something which wasn’t tasty or enjoyable. My friend had the chicken club sandwich which arrived with cold toasted bread. The sandwich was not advertised as toasted and she had great difficulty biting into the tough texture. Something else I noticed was the odd choice of crockery. The mains were served on modern plates but the side plates were floral china. Incidentally the mis-matched side plates were not used, so no idea why they were there. Bottom line is that the lunch we had been looking forward to was overpriced and a massive disappointment . Not what we expected from a 5 star hotel. The kitchen needs a shake up and waiting staff need more training. Management need to ensure standards live up to the high prices."
Tutti i prezzi sono stime su Menu.