Telefono: +441685729890
Indirizzo: Rhydycar Leisure Centre, CF48 1UT, Merthyr Tydfil, United Kingdom
Città: Merthyr Tydfil
Menu Piatti: 11
Recensioni: 1120
Sito Web: https://www.frankieandbennys.com/restaurants/wales/merthyr-tydfil/merthyr-tydfil
"Let’s start with a positive Nice greeting and seated quickly. Downhill from there, we were expecting a full restaurant as it’s half term but it was quiet with lots of empty tables. From what we could tell there were 2 staff serving tables. We waited an hour for someone to take our food order. My 3 year old granddaughter always has the macaroni cheese, it’s her favourite so we ordered that. I ordered vegan wings, vegan pizza and my husband had the calzone and daughter had the pasta. The macaroni cheese came first, the little took one spoonful and wouldn’t say anymore, my daughter commented how different it looked to usual and I tasted it and it tasted exactly like Heinz tinned macaroni. Looked like it too. We called the lady over and asked if the recipe had changed and she said no. We explained it is a favourite of granddaughter and the pasta is usually smaller in size and sauce tastes nicer. She checked with chef who said it definitely wasn’t a new recipe and wasn’t from a tin. The lady got the menu for granddaughter to choose something else. We could see the adult meals sitting on counter (pass) and there they sat, they were joined by more meals and they still sat there. No one came back to ask what we wanted to order for granddaughter to replace the macaroni cheese and no one brought our food, 25 minutes passed as we kept trying to see where any staff were. A table were given their food from the counter and sent it back and then ours came, mine was cold (pizza) husband and daughters were warm. Still no meal for my granddaughter as no order had been taken, the lady realised she hadn’t taken a new order and asked what she wanted, we said she can share ours now as we will be finished by the time hers is cooked and cools down. She was apologetic, offered some fries. We declined. No one asked if we wanted drinks. We had to find cutlery on other tables. It is my granddaughters 3rd birthday today, and we spent over 2 hours in Frankie and bennies for what was a dire service, and awful meal. So disappointing. I’ve added a photo of the macaroni cheese served to us today"
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