Frankie Benny's New York Italian Restaurant Bar

Rhydycar Leisure Centre, CF48 1UT, Merthyr Tydfil, United Kingdom

🛍 Pizza, Kebab, Mexican, Fast Food

3.5 💬 1120 Recensioni
Frankie Benny's New York Italian Restaurant Bar

Telefono: +441685729890

Indirizzo: Rhydycar Leisure Centre, CF48 1UT, Merthyr Tydfil, United Kingdom

Città: Merthyr Tydfil

Menu Piatti: 11

Recensioni: 1120

Sito Web: https://www.frankieandbennys.com/restaurants/wales/merthyr-tydfil/merthyr-tydfil

"Let’s start with a positive Nice greeting and seated quickly. Downhill from there, we were expecting a full restaurant as it’s half term but it was quiet with lots of empty tables. From what we could tell there were 2 staff serving tables. We waited an hour for someone to take our food order. My 3 year old granddaughter always has the macaroni cheese, it’s her favourite so we ordered that. I ordered vegan wings, vegan pizza and my husband had the calzone and daughter had the pasta. The macaroni cheese came first, the little took one spoonful and wouldn’t say anymore, my daughter commented how different it looked to usual and I tasted it and it tasted exactly like Heinz tinned macaroni. Looked like it too. We called the lady over and asked if the recipe had changed and she said no. We explained it is a favourite of granddaughter and the pasta is usually smaller in size and sauce tastes nicer. She checked with chef who said it definitely wasn’t a new recipe and wasn’t from a tin. The lady got the menu for granddaughter to choose something else. We could see the adult meals sitting on counter (pass) and there they sat, they were joined by more meals and they still sat there. No one came back to ask what we wanted to order for granddaughter to replace the macaroni cheese and no one brought our food, 25 minutes passed as we kept trying to see where any staff were. A table were given their food from the counter and sent it back and then ours came, mine was cold (pizza) husband and daughters were warm. Still no meal for my granddaughter as no order had been taken, the lady realised she hadn’t taken a new order and asked what she wanted, we said she can share ours now as we will be finished by the time hers is cooked and cools down. She was apologetic, offered some fries. We declined. No one asked if we wanted drinks. We had to find cutlery on other tables. It is my granddaughters 3rd birthday today, and we spent over 2 hours in Frankie and bennies for what was a dire service, and awful meal. So disappointing. I’ve added a photo of the macaroni cheese served to us today"

Menu completo - 11 opzioni

Tutti i prezzi sono stime su Menu.

Piatti Di Pollo

Ali Di Pollo

Piatti Di Manzo

Portate Principali

Calzone

Piatti Di Carne

Vegetariana

Panini

Hamburger

Pasta

O7383NNgaryr O7383NNgaryr

Family meal out at Frankie and Benny's Merthyr today, the food was excellent and Sue our waitress was attentive, friendly and courteous, the portions were generous and everyone really enjoyed

Indirizzo

Mostra Mappa

Recensioni

pammyWindsor
pammyWindsor

On a recent trip to Wales we stayed at Merthyr Tydfil for 3 nights, on our 1st night we visited Frankie and Benny's, we were so impressed with the food we returned on our 2nd night, had we not been in Cardiff on the 3rd...


Sue
Sue

The food was delicious, cauliflower bites were amazing the steak was cooked to perfection by chief Sam and chicken burger was delicious and the milk shake was delicious, amazing atmosphere staff can't do enough thank you for a lovely evening


Jayne
Jayne

I popped in here with my mother on Saturday for lunch and we were very impressed with everything. We were greated promptly and show to a table, our server was lovely, polite and helpful and our food arrived in no time. We hadnt booked but... Visualizza piatti


garethjA363HP
garethjA363HP

So it all began on a Friday evening, admittedly showing up with no reservation as original plans were halted. Greeted in a friendly manner, noted we had no booking then told to wait to one side. What proceeded was silence, for the best part of...


D1806KGsuep
D1806KGsuep

The restaurant was busy when we arrived but that didn't spoil our experience, we was shown to our table and given a menu , straight away we ordered our drinks , a few minutes later we ordered our food my oh had the meatballs and his steak that was cooked prefect and to finish he had a milkshake, I had chicken and pasta amazing service and food yet again Thank you so much


LJ
LJ

This month we ditched Cardiff in favour of somewhere a little more local. The restaurant was very clean and tidy and we had a choice of seating. We ordered the Hotdog, Double Bacon Burger, New York BBQ chicken and Brisket Fries. This is the first time in a while that we all really enjoyed our meals. My Burger was cooked to absolute perfection and one of the best I have eaten in some time. The Brisket Fries were amazing. We will be back here again as one of our family favourites. Visualizza piatti


Leoni
Leoni

Do not go here! Recommend either the nantgarw or Cardiff branch. Firstly, after booking we had to wait 15 minutes for anyone to seat us whilst staff were stood around laughing and joking with each other or stood on their mobile phones. Secondly, food came and the pasta was horrible. It was watery and bland and half the pasta was cold! My partners burger was taken to the wrong table and placed there. A server then went back to that table took the burger from another family and placed it in front of my partner. Only half of our order arrived at the table and had to wait another 10 15 minutes for the rest to arrive. When there’s just two of you and only 2 3 sides ordered it seemed beyond. Once...


Steve
Steve

Party of 5 for our friends son 15th birthday, got there for 4.30pm as planned, sat in the seat in the photo opposite (just as full as well), ordered drinks and meals and chatted while we waited. About 5.15, we noticed a couple who came in after us getting served before us, we said nothing and 5 mins later our meals started arriving. The others in the party had theirs so I sat there for about 5 mins after which a waitress passed so I asked about my Lasagne that I ordered. Off she went, stopping to take another table 's order on the way as it was filling up there by now (must have been at least 5 tables occupied by now). Another 10 minutes went by without an apology or reason for the delay bef...


emlou75dave
emlou75dave

Let’s start with a positive Nice greeting and seated quickly. Downhill from there, we were expecting a full restaurant as it’s half term but it was quiet with lots of empty tables. From what we could tell there were 2 staff serving tables. We waited an hour for someone to take our food order. My 3 year old granddaughter always has the macaroni cheese, it’s her favourite so we ordered that. I ordered vegan wings, vegan pizza and my husband had the calzone and daughter had the pasta. The macaroni cheese came first, the little took one spoonful and wouldn’t say anymore, my daughter commented how different it looked to usual and I tasted it and it tasted exactly like Heinz tinned macaroni. Looke... Visualizza piatti

Categorie

  • Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta.
  • Kebab Assapora i nostri deliziosi kebab, sapientemente grigliati e pieni di gusto. Scegli tra una varietà di carni e spezie vibranti, serviti con contorni freschi. Perfetti per un pasto soddisfacente e saporito. Visualizza piatti
  • Mexican Autentici sapori messicani ti aspettano con fajitas sfrigolanti, tacos saporiti, enchiladas piccanti e guacamole fresco, tutti realizzati con ricche spezie tradizionali e serviti con contorni vivaci. Goditi una fiesta nel tuo piatto!
  • Fast Food Goditi una varietà di pasti veloci e deliziosi perfetti per mangiare in movimento. Dai succosi hamburger e patatine croccanti alle bevande rinfrescanti, il nostro menu fast food soddisfa le tue voglie con un servizio rapido e sapori irresistibili.

Servizi

  • Wifi
  • Seating
  • Piatti
  • Late Night
  • Menu
  • Reservations

Ristoranti Simili

Jol's

Jol's

30-31 High Street, Merthyr Tydfil, United Kingdom, CF47 8DP

Piatti • Steak • Welsh • British • European


"Having heard and read about this place I thought a meal was called for, being a lunch person two of us went on Saturday. Entering the restaurant we were greeted by a boom of a voice from a waiter some distance away calling, Hi guys?. Told him I had a booking, and we were shown to our table. asked if there was somewhere to hang our coats? but got no answer, so had to put them over the back of our chairs. Menus came, special and a la carte, we quickly made our minds up, no starter just a main of the a la carte. Fish for my friend and beef for me. great, started to have our drink then the waiter came back, the beef is cooked in a water bath he said so there will be about a 15 minutesdelay, firstly the waiter should have known that when we ordered, or better still it should have been printed on the menu. I asked if we could have either some olives or bread with olive oil and balsamic while we waited, off the waiter went and came back to inform me that firstly they had no bread????? it had not been baked that day and secondly they did not have olives???? but I could have nuts. NO thanks! a bottle of tap water was brought, I asked if we could have sparkling rather then the tap. The waiter came back with two plastic bottles of water. A cafe or chippy or take away yes plastic bottle, but a supposed five start restaurant NO. he placed them on the table, did not open them or asked if we wanted lemon or ice and went off. Now this place prides its self on locally sourced produce, the water was Buxton, where? if they are going to use plastic, was Wales' premier brand of Brecon Careg??? Food came beef was fab cooked as I asked for and tasted great, the veg was cold not impressed at all. Triple cooked chips were tasty but yet again a place trying to get to the next level in food, does not offer vinegar with the chips, just bad, but perhaps a local thing? The fish, my friend told me was excellent and he really loved it. half way through the meal the front doors open and a man with a huge trolly starts to come in delivering veg? the waiter quickly shows him the side door, but he still had to come in to the main room clattering around to deliver when people are eating, not impressive. Finished the meal ordered cheese so we had been in the place for about an hour when the waiter comes over to say that the card machine was not working so we would have to pay cash? but that there was a Barclays bank about 50 yards up the road. yet again WHAT? why not say when we got in before we sat down to enjoy a lunch so much easier. The cheese came bit cold, but as I always say cheese is one of the hardest things for any place to get right and I perfectly understand when its a bit cold. I had 4 crackers on my plate, the person with me had five, i looked at a lady on the next table and she had eight, whats the method behind this? Espresso came luke warm, as we are sitting there, the owner I presume? brings a bike into the main room parks against a wall to go for a ride later? yet another first for me to see. There were nine of us in total in the place, would it have hurt the owner to come and ask if all was well, I am sure the waiter had told him I was not happy, so yet another little detail thats was not good customer happiness is what makes a place tick. My bill came to £164, granted there was champagne etc in that, so not cheap, the waiter asked if all was ok, but it was said in a matter of fact way not really interested I felt, especially as the waiter knew I was not well pleased as it was. I am a firm believer in giving a chance to a place being aware what a bad review can do to a restaurant, so I always finish up with the same question, would I go again? I think the answer to this is NO and I don't like to say that!!!! One last thing please get rid of the bowl of goldfish in dirty water not a good look."