Shepherds Rest - Piatti

Mamma Mia Italian

➤ Unit 4A, AB31 5TB, Aberdeenshire, United Kingdom

Piatti • Sushi • Pizza • Pasta • Asiatic

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"I dined in the restaurant in December 2022 with some friends. I asked the waiter what I could order because I have a dairy allergy, he said I could order a pizza with vegan (dairy free) cheese on it, so this is what I ordered. The table then ordered some starters to share, so I asked if I could eat any of them that came out. The owner then said I could eat the garlic bread pizza, as it was olive oil spread that was used to make this. When I asked to see the packaging I saw this contained buttermilk, which I obviously could not have! So untrusting of what I could eat I decided not to eat any of the starters and wait for my dairy free pizza that I was assured would be safe for me to eat. When the main course arrived the waiter came out with one pizza first and said it was the dairy free one, which I took. Then once everyone had their meals I asked the waiter again, if this is the dairy free pizza to which he said yes. Taking the word of the staff I started to eat a small bit of the pizza, and quickly felt my lips hurting, so then checked again and the owner came out and said no it was the wrong pizza I had been given. Which after checking 5 times if this was going to be safe for me to eat, it was not! I then had to take some medication and leave the restaurant and had a bad allergic reaction when I got home. I can't get over how badly the restaurant dealt with my allergy and there is obviously no protocol in place to deal with someone with an allergy and staff not properly trained on this either. It's bad enough I had to miss out on my evening and next day too, with feeling unwell, but for someone else with an anaphylactic reaction this may have been their life. Allergies are very, very serious and this should be dealt with appropriately in this restaurant. They did not check on me after I left the restaurant to see if I was ok directly. When I contacted the restaurant afterwards they apologised and said I could go in for a free meal, which I have declined as I don't feel safe to do so. I sincerely hope they take this seriously in the future and revisit their protocols. Please be aware of this if dining here."

Garlogie Inn

➤ Westhill AB32 6RX, UK, United Kingdom

Piatti • Cafés • Pizza • Seafood • British

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"We had a wonderful experience at this charming inn while visiting the standing stones, which were unfortunately closed so we couldn’t stop for a bite to eat. The service was attentive, and all the staff were pleasant and cheerful. When our food arrived, it was hot and plentiful. I ordered the mixed grill, which was a generous and delicious portion, and the small tomato soup was exceptionally flavorful – better than what I've had at some 5-star hotels! The restaurant and restrooms were impeccably clean, and I enjoyed a strong cup of coffee to finish off the meal. We would definitely return if we visit the standing stones again when they reopen or if we are in the area. Thank you for the hospitality!"

Shepherds Rest

➤ 10 Straik Road, AB32 6HF, Aberdeenshire, United Kingdom

Piatti • Pubs • Full • Steak • British

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"A lovely meal was had at the Shepards rest in Westhill. Me and a few friends live in the local area and this is definitely the best restaurant in the area. Our server Lauren was very helpful and an asset to the restaurant with her wonderful customer service. Me and my friends all had burgers and all of our specific’s were met with ease and the food was served in time. We all enjoyed our beers and gins that we ordered. Reasonably priced and the food quality was perfect if not better than expected for a local pub and grill. Been here many times before and have had a great experience each time. I tend to recommend this place to anyone that I meet that is visiting Westhill and there surrounding area. Keep up the good work."

Garlogie Inn

➤ Garlogie, Garlogie, United Kingdom, AB32 6RX

Piatti • Coffee • British • Scottish • Ice Cream

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"Well presented and prepared traditional Scottish dishes. Fish was very fresh and delicious and chips were crisp. A decent selection of beers, wines and spirits on offer and prices were very reasonable. Servers were friendly and efficient, dining areas are warm, nicely decorated and tables are evenly spaced for comfort and some privacy. My one suggestion would be to have some larger serving dishes for sauces like tomato and tartare but it probably cuts back on waste to do it this way."

Lasan

➤ Unit 2 Westhill Drive Aberdeen, AB32 6FS, Aberdeenshire, United Kingdom

Piatti • Food • Store • Indian • Delivery

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"We had a party of 7(2 being children) for my birthday. The service was extremely poor. Staff were not chatty or welcoming. I advised the waiter that I had meerkat movies 2 for 1 offer and was not happy about this. The food itself was lovely but like I said the staff and atmosphere of the restaurant wasn’t its normal self. I think the restaurant has been taken over by someone else. On asking the bill, the 2 for 1 meals had not been taken off. And the staff were reluctant to take it off. Even to the point that they lied that it had been taken off and that was the correct bill amount. On leaving the restaurant after paying the bill we were stopped by a very aggressive and unapproachable staff member possibly the manager advising that we hadn’t paid the correct amount and we were due him more money. He was very arrogant and rude. I explained that I come to the restaurant regularly and also order takeaways from them and have never had such an awful experience. As regular visitors we are also usually offered a complimentary drink at the end this was not the case even though we were there and celebrating my birthday. After leaving the restaurant feeling very annoyed and knowing full wel I had been charged more than I should have I noticed in their Facebook page that kids eat free every Sunday, and includes two courses. I was charged for both children’s meals and they were not offered a dessert or ice cream. After many years visiting Lasan I can confirm that they have lost some very loyal and regular customers. We will not be visiting again and I would not recommend going to others."