Telefono: +441877385258,+447871179950
Indirizzo: Walker John, Curragh Cottage,B8034,FK8 3, United Kingdom, FK8 3RA, Stirling
Città: Stirling
Menu Piatti: 16
Recensioni: 967
Sito Web: https://karmagroup.com/find-destination/karma-resorts/karma-lake-of-menteith/
"Family out for Sunday lunch, one requiring a gluten free meal. We were assured that the grouse on the specials menu was gluten free, so two of us ordered this and we ordered two portions of seasonal veg as extras. The grouse came with a jug of thick white blob, which we were later advised was bread sauce, not mentioned on the menu and clearly not gluten free. The vegetables had thick strands of noodles mixed through them (none of us had ordered noodles . When I complained to the waiter, he took my bowl to ask the chef, before returning with the same bowl saying that the chef said not to worry as they were just stray rice noodles! The waiter was clearly being left to take any flak, so I followed him to the till, to find the manager and chef in the bar. The manager basically said that it was a small kitchen, so you have to expect some cross-contamination (2-inch bits of noodle?! , while the chef brushed it off as just a schoolboy error . (If I 'd wanted my lunch cooked by a schoolboy... Neither the manager nor the chef appeared to grasp the seriousness of serving contaminated food, with the manager repeatedly assuring me that the ingredients were gluten free. Restaurant owners must understand that to label a dish as gluten free , or any allergen free or even NGCI (no gluten-containing ingredients , they are not just saying that they did not intend to include the allergen, but that they had taken measures to prevent contamination by the allergen. Clearly, serving a jug full of the allergen (as happened here is dangerous, but so is having such poor kitchen practices that different meals on the menu get mixed together. Our meal was cut short, as we could not trust any of the dishes to be gluten free; in fact we could not trust any of the dishes to be just what the menu said they were."
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