Telefono: +441912220125
Indirizzo: 69 Grey St, NE1 6EF, Newcastle upon Tyne, United Kingdom
Città: Newcastle upon Tyne
Piatti: 17
Recensioni: 3699
Sito Web: http://www.themuddlernewcastle.co.uk
"We booked a table for a friend's birthday. We arrived on time and had to wait 15 minutes to be seated. We understood that restaurant was busy but the attitude of the bar staff was appalling. They were disinterested and more concerned with table bookings and time slots rather than taking care of their customers in front of their eyes. After 10 minutes of trying to make eye contact and get one of the staffs attention, she looked at me and spoke to me like I was an inconvenience. When I eventually ordered drinks and paid for them it took a further 10 minutes and 2 further enquiries as to where the drinks were . I was then told responded to in a sharp prickly tone. When our table was ready, we got told we could sit. We didn't get shown over. We ordered drinks at the table and the lady who served us spilt a drink all down the back if that birthday girls dress. She was clearly very embarrassed and apologied profusely. However we weren't offered any gesture of good will or anything to demonstrate an apology. Unfortunately the girl with the headphone was stressed and struggling to cope and made no attempt at disguising her frustration and stress. The gentleman at the ba with dread locks was disinterested with poor customer service. There was a young lady with glasses who served and cleaned the tables and she was much better. I observed her reassuring that lady wearing the headphones several times and despite how busy they restaurant was ,she appeared to take it in her stride and get on with the task in hand. In all honesty that way we were treat put us off completely. The food was ok but I wouldn't return based on the chaos and attitude of the staff."
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