Telefono: +441737246655,+441737224950
Indirizzo: Mogador Road, Reigate and Banstead, United Kingdom
Città: Reigate and Banstead
Menu Piatti: 20
Recensioni: 6191
Sito Web: https://timewellspent.co.uk
"We had a very disappointing experience at the Sportsman during lunch. The food was decent, but the service was appalling. We had made a reservation for 8 people, including 4 adults and 4 young children, at 12pm with the understanding that we needed to be finished by 2pm. At 1:35pm, the waitress reminded us that the table was booked for 2pm. We had already ordered desserts, which were about to be served, so we assured her we would be done by 2. Shortly after, another staff member asked us to move to a different table. We complied, but the new table was not suitable for young children and did not have enough seats for all of us. One of the children had to sit on a lap because there was no high chair available. Throughout this whole ordeal, we received no apology or acknowledgement of our discomfort. Instead, we watched as our old table was cleared and set up for the next customers within minutes, while the new table sat empty for 25 minutes. When a glass was accidentally knocked off the table, the staff didn't even check if everything was okay and just talked amongst themselves. We were shocked and disappointed by the lack of concern for our well-being. We felt like the staff were avoiding us, so we had to approach them for the bill. We refused to pay the service charge due to the inconvenience and lack of apology. Despite our efforts to accommodate the staff's request to move tables, we were made to feel as though we had done something wrong. We will not be returning to the Sportsman and will not recommend it to others. The staff clearly need more training in customer service."
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