Captain Jacks - Piatti

Grace Neill's

➤ 33 High Street, BT21 0AH, Ards, United Kingdom

Piatti • Kebab • Cafés • Mexican • Asiatic

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"We have eaten in Grace Neill many times the food has always been very good and we enjoy the live music. Tonight we booked a table for 4 in the restaurant for dinner and enjoyed lovely starters and main courses. The problem arose when we realised that the table was flooded with water, my husband’s trousers were soaking and my dress could have been rung out. We drew this to the attention of the waitress who went and got the manageress. We suggested that the ice bucket was leaking. The manageress said this was unlikely, held it up in the air and then admitted that it was in deed leaking. She offered me some ‘blue towels’ to dry my dress off and when I declined she offered to take me ‘into the disabled toilet’, which I found rather bizarre and also declined. When the bill came £191) no gesture had been made to compensate for soaking our attire. I took the bill to the girls at the till and asked them to have another look at it, in light of our soaking clothes. The manageress returned to the table, with a new bill, having deducted an amount by way of compensation, for which we were grateful, but then she proceeded to comment that I had been rude to staff. Ironically, we found this comment rather rude in itself and also totally unnecessary. Having admitted that our dining experience was not perhaps 100%, it was rather counter productive to then claim we had been rude. It also further exacerbated our dissatisfaction. A disappointing end to what should have been another lovely meal in our local pub. Perhaps some management training in customer service would be useful."

The Lighthouse And Grill

➤ 27 The Parade, BT21 0HE, Ards, United Kingdom

Piatti • Sushi • Seafood • Mexican • European

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"Good for an early tea, not for a weekend night out, more of a diner feel. quick stop for a casual bite. A friend and I took our elderly parents for a Christmas evening. Compliments to their chef food was good. Staff nice. Just a shame on a Saturday night in December it closes promptly at 10pm music is turned off and they mop the floors around you. We took the hint and moved out to front the porch to wait on our lift which was on the way, we were then ushered onto the street by the owner, on what was a bitterly cold and windy night, fortunately not pouring. We left disappointed. I wouldn't return and it was a sad end to a lovely night it's a shame that we had already left the 20% tip. To summarise it's more suited to the large footy team crowd that popped in for a quick pre bite and shots before hitting the town not for a night out at a restaurant if you want to catch up."

Harbour And Company Wood Fired Kitchen

➤ 31, The Parade, Donaghadee, United Kingdom

Piatti • Sushi • Seafood • European • Fast Food

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"Been a regular of Harbour Co Pier 36 but last nights experience was a 1st! Arrived on time from other side of Bangor for a 7:30 table only to be told that there had been a ‘mishap’ in the kitchen and we couldn’t be served. This was said whilst food was being delivered and the kitchen staff were still placing dishes under the heat lamp. No further explanation was given and we were told we could always go to Pier 36. Luckily Jamaica Inn rescued the night but very disappointed with the experience and not even an apology or follow-up phone call. Very disappointed! Service: Dine in Meal type: Dinner Price per person: £1–10 Food: 1 Service: 1 Atmosphere: 1"

Gracie Neills

➤ 33 High Street, BT21 0AH, Ards, United Kingdom

Piatti • Kebab • Cafés • Mexican • Fast Food

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"Just popped in for a quick unplanned lunch. We got offered a number of places to sit and chose the bar area, with a nice fire blazing. We both choose from the the specials menu. I had the flat bread and my wife had the pulled pork sandwich. I raised an eye brow when the flat bread arrived. It was simply a piece of supermarket pitta, uncooked. On top of it we a few dices of overcooked pork, some pickles and a drizzle of sauce. I was affronted that this dish was £12 for an ingredient cost of less than a £1. I understand that restaurants are having a difficult time, but that goes both ways. If you are going to charge excessively, make sure the culinary experience matches. My wife 's pulled pork was on ciabatta, but the pork was excessively 'wet ', not because of the sauce, but simply the water content. As a result the bread was a soggy mess. On a positive note, the chips served with the pork were excellent. We finished our food in muted silence, I paid the £32 bill, but mentioned to the barman my concerns. He said he was sorry to hear that, and would pass my concerns to the chief ... Sadly, with money becoming tighter, we will think carefully on where we dine again. So disappointed, in what is a great venue,"

The Moat Inn Donaghadee

➤ 102 Moat Street, BT21 0ED, Ards, United Kingdom

Piatti • Kebab • Cafés • Sushi • Asiatic

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"only place in donaghadee you can get real beer on the hand pump that is so much better than tap. eating is from a very high standard with a menu for all. they can eat in the restaurant above, but this has no disabled access. fortunately, there are also plenty of space in the lounge, which is perfectly furnished for diners and has the same selection of menu and a beautiful atmosphere and which is easily accessible to everyone with an impediment. we arrived on Thursday without booking to lunch (more popular times can be advisable to book). my man and my friend had the roast beef that was so nicely cooked that it fell moist, tender and lightly apart. I had the steak and ale pee that was packed with meat and absolutely delicious. also the veg was perfectly cooked. we will certainly be back and would recommend this place to everyone."