Telefono: +441723890301
Indirizzo: Main Street, Flixton, Scarborough, United Kingdom
Città: Scarborough
Piatti: 19
Recensioni: 13661
"Sadly I am unable to review the food as we never did get to eat here So, purely reviewing the customer service. Arrived on Saturday as a party of 8 (inc wheelchair) We were told it would be upto an hour wait to get a table as was very busy. We were Ok with this and proceeded to buy drinks at the bar. We then sat outside and waited patiently (we did also have a 2 year old within our group) but we kept her occupied. The man who was taking names came out to see us after about 50 mins and just checked it was us who were the large group (with wheelchair) Then, after about an hour, another young man came out and said “sorry, it doesn’t look like you are getting a table for a good while yet as we can’t get you in” Obviously after an hour of waiting patiently and spending money over the bar this was rather annoying. We were then told we could place an order at the external Fish and chip window (anything from the menu) and take it away. We all agreed (as we were hungry and the child was getting tetchy) that we would do this So, we got our order together and went to the window. Annoyingly we were then told it would be at least another hour for food as it’s the same kitchen. Obviously we then left, as this was just unacceptable. So, in summary, poor customer service (not from the two chaps who were taking names but from the managers pls do not take names for large groups if you can’t get them in. You are happy to then take our money over the bar and make people wait but then to not even have a table is beyond good. Sadly a sour taste left in our mouth from this poor experience."
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